These Terms of Service (“Terms”) govern your access to and use of all software products, applications, websites, and services provided by Hentech Enterprise LLC (“Hentech,” “we,” “our,” or “us”).
By accessing or using any Hentech product, you agree to be bound by these Terms. If you do not agree, you may not use the services.
Scope of Services
Hentech Enterprise LLC operates multiple software products, including but not limited to:
- Guardian Safety – personal safety check-in and escalation software
- Hentech Agent – enterprise security and system monitoring software
- Hentech Shield – physical-location protection and monitoring software
Each product has distinct features, permissions, and limitations. Use of any Hentech product constitutes acceptance of these Terms and any product-specific disclosures.
Not an Emergency, Medical, or Monitoring Service
Hentech does not provide continuous human monitoring and does not guarantee that alerts, notifications, or escalations will be received or acted upon in time.
Intelligent Companion Disclaimer
Some Hentech products may include an Intelligent Companion feature. This feature is a software-based interface designed to assist user interaction.
The Intelligent Companion does not represent a real person, emergency responder, medical professional, or authority and does not initiate emergency actions independently.
Notifications, SMS & Messaging
Certain Hentech products may send push notifications or SMS messages related to safety alerts, missed check-ins, or emergency escalation events.
Users receive notifications only after explicitly enabling such features and providing consent. Message frequency may vary. Message and data rates may apply.
Users and emergency contacts may opt out at any time by replying STOP or request assistance by replying HELP.
Hentech does not send marketing or promotional SMS messages.
User Responsibilities
- Providing accurate and current information
- Maintaining up-to-date emergency contact details
- Understanding how each product functions and escalates events
- Ensuring device permissions, notifications, and connectivity are enabled
Failure to meet these responsibilities may impact the effectiveness of the services.
No Guarantee of Outcomes
Hentech does not guarantee prevention of harm, injury, loss, theft, or security incidents. Use of Hentech products is at your own risk.
Limitation of Liability
To the maximum extent permitted by law, Hentech Enterprise LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of data, loss of use, or personal injury, arising from or related to use of the services.
Service Availability & Third-Party Dependencies
Services may be interrupted, delayed, or unavailable due to maintenance, updates, network failures, third-party outages, or events outside Hentech’s reasonable control.
Modifications to Services or Terms
Hentech reserves the right to modify, suspend, or discontinue any service at any time. Continued use after changes constitutes acceptance of the revised Terms.
Governing Law
These Terms are governed by the laws of the jurisdiction in which Hentech Enterprise LLC is legally registered, without regard to conflict-of-law principles.
Contact
Questions regarding these Terms may be directed to:
support@hentechenterprise.com