Hentech Enterprise LLC provides customer support for all software products owned or operated by the company, including Hentech Guardian, Hentech Agent, Hentech Shield, and related services.
Contact Information
Customer support inquiries may be directed to:
Email: support@hentechenterprise.com
Notifications, Messaging & Consent
Certain Hentech products use push notifications or SMS text messaging to deliver system alerts, safety check-ins, or emergency communications.
Users receive notifications or SMS messages only after explicitly enabling such features and granting appropriate permissions.
Emergency contacts receive messages solely for safety-related events initiated by the user or triggered by predefined escalation conditions.
Recipients may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP.
Opt-Out & User Control
You may stop notifications and communications at any time by:
- Disabling or stopping the relevant feature within the app
- Removing emergency contacts (where applicable)
- Adjusting notification permissions in device settings
Service Scope & Limitations
Hentech software products are designed to assist with safety awareness, security monitoring, and system intelligence.
Customer support services provide technical assistance only and do not monitor user activity or respond to emergency situations.
Hentech products and support services do not replace emergency services, law enforcement, or medical providers and do not guarantee prevention of harm.
Business Information
Legal Entity: Hentech Enterprise LLC